Refund policy

At sabacollection.pk, we value your trust and want every customer to feel satisfied and confident when shopping with us. While we always strive to deliver products that match your expectations, we also understand that sometimes things may not go as planned. This Return & Refund Policy explains the circumstances under which you can return an item, request a replacement, or receive a refund. Please take a few minutes to read it carefully before making your purchase.

Eligibility for Returns

You can request a return if the product you received was damaged during delivery, defective in quality, or not the same item you ordered. A return is also possible if the product is incomplete or missing accessories that were mentioned in the description. To qualify for a return, you must contact us within three days of receiving your parcel. The product must be unused, in its original condition, and packaged in the same way it was delivered to you, including any tags, labels, or accessories. Proof of purchase, such as your invoice or order number, is also required to process a return.

Some items are not eligible for returns due to safety and hygiene reasons. These include cosmetics, personal care items, undergarments, and products that are clearly marked as non-returnable at the time of purchase. Items purchased during clearance sales or special discounts may also be considered final sales and cannot be returned. Products that have been damaged by misuse, mishandling, or failure to follow care instructions are not covered under this policy.

The Return Process

If you wish to return a product, you must first contact our customer support team by email or by phone within three days of delivery. Our team will ask you to provide your order details and reason for return, and in some cases, pictures or videos may be required for verification. Once your request is reviewed and approved, we will share instructions for returning the item.

When the return is due to a wrong item being delivered or the product being faulty or damaged, we will either arrange a reverse pickup or cover the cost of return shipping. However, if the return is requested for another reason, the customer may be responsible for shipping charges. Once we receive the returned product, our team will carefully inspect it. If the product meets the conditions outlined in this policy, we will process your request for either a replacement or refund.

Refunds

Refunds are granted only in certain cases, such as when the product is not available for replacement, when the returned item is confirmed to be defective, or when the order was canceled before shipment. If your payment was made by Cash on Delivery, we will issue your refund through a bank transfer, EasyPaisa, or JazzCash. If you paid through an online payment method, the refund will be processed to the same account you used at the time of purchase. Refunds generally take seven to ten working days to appear, although the exact time may vary depending on your bank or payment provider.

Cancellations

Orders can be cancelled within 60 mints of purchase. Once an order is dispatched, it cannot be cancelled. However, you will still have the option to request a return after receiving the product, provided the conditions of this policy are met.

Customer Responsibilities

To avoid problems, we ask customers to ensure that their delivery details, such as address and contact number, are accurate when placing an order. It is also the responsibility of the customer to carefully read product descriptions, including size, color, and specifications, before confirming an order. Please remember to keep the original invoice and packaging safe until you are completely satisfied with your purchase, as they are required in case of a return.

Our Commitment

At sabacollection.pk, our customers come first. We are committed to handling every return and refund request fairly and with care. We understand that your trust is valuable, and we will always do our best to resolve any issue in a professional and timely manner. Whether it is a replacement, exchange, or refund, we aim to make the process smooth and stress-free.

Contact Us

If you have any questions or concerns about this Return & Refund Policy, please do not hesitate to get in touch with our customer care team. You can email us or call us at the provided phone number at the end of every web page. We are always here to assist you and ensure that your shopping journey with us remains positive and worry-free.